Tecnocryo Services 

Tecnocryo's after-sales service department provides preventive maintenance and repairs for equipment, as well as monitoring operating hours for scheduled maintenance.

A specific office within Tecnocryo is dedicated to after-sales service to assist customers with all their needs for preventive maintenance, unscheduled maintenance, as well as spare parts requirements. This office also manages scheduled maintenance and maintenance contracts, which, through the monitoring of operating hours in all Tecnocryo equipment, allows for predictive maintenance based on intervention schedules.

Tecnocryo uses PLCs and HMIs to control its plants. Experts can provide remote assistance worldwide, monitoring and operating the plants in real-time without being on-site.

Almost all plants controlled by Tecnocryo PLCs and HMIs are accessible to our technicians for diagnostic and remote assistance purposes. Our technicians can thus connect from anywhere in the world, via PCs, smartphones, and tablets, and have a complete view of the plant. In this way, our staff can see and operate the plant in real-time while being on the phone with the customer to guide and assist them without the need to be on-site.

We develop efficient products and plants thanks to our constant R&D and the experience of our team. Technological innovation and flexibility keep us at the forefront of cryogenics and compressed gases.

Developing and implementing new products and more efficient plants and production processes is the only way to increase the body of knowledge necessary to remain a market leader in the face of ever-growing demands driven by new technologies and Industry 4.0.

Tecnocryo S.p.A. has been constantly investing capital, time, and resources into research and development for years. To do this, it relies on in-house elements with over twenty years of experience in the industry.

The technological innovation of our products and the search for new applications has always characterised and will continue to characterise the company’s strengths. In addition to a good degree of flexibility and a keen focus on customer and market demands, Tecnocryo has often been taken as a benchmark and model in the cryogenics and compressed gas sector, staying one step ahead of the competition.

Tecnocryo believes in training for business development and invests in both internal and external training for its customers, offering training services related to the sale and assistance of its plants.

Training is an essential value for a company’s growth.

Tecnocryo constantly invests in varied training, first internally, then for the customer, who finds in us a constant point of reference.

Indeed, the services associated with sales include training and experiential parts that make the customer relationship something solid over time.

Our customers can rely on assistance for plants and components, as well as actual classroom sessions, either at our Basiano location or organised at a location more suitable for the customer’s learning needs.